Policies

Got a question? Please send a e-mail to us Availability and Condition Preorders, Backorders, and Special Orders Search Requests Newsletter Mailing List Policies Payment Information Returns Policy Trademark and Copyright Disclaimer   Availability We want you to shop with confidence at Wargames Club Online Shop, knowing we're committed to providing you with the best selection of games, a terrific source of information, top-notch customer service, and excellent discount prices. The products we sell are subject to availability. While we try to stock the greatest variety possible at all times, there are many factors that may cause an item to go out of stock. We are constantly updating our web site to reflect the current availability of our products, but since the stock of these items is constantly changing, this time frame displayed is listed as a guide only. Because we deal with many rare, unusual, collectible and out-of-print games from all over the world, and because even new or otherwise generally available items are subject to production constraints and fluctuating levels of demand, we can make no guarantees of price or availability. top Condition We stand by the items we sell. Should you have any problems with any item purchased at Wargames Club Online Shop, just contact us, and we'll make sure things are set right. New Games The vast majority of titles in our catalog are brand new games direct from the manufacturer, never played. Used Games Offering used games allows us to provide a source for many great titles that have gone out of print. We carry a large number of used games--cleaned up, complete, and ready to be played. Box Damaged Games We occasionally receive games that have been damaged in shipping, and offer them for sale at a discount. All Box Damaged games are new; damage is minimal and restricted to the game packaging. Game components are in perfect, unplayed condition, and covered by the same All Parts Included Guarantee as our New and Used games. Please Note: Due to the unpredictable nature of our receipt of damaged shipments, all Box Damaged games are available on an extremely limited basis, and may become unavailable at any time without notice. We therefore cannot guarantee that all requests for Box Damaged items can be filled -- but if we have the same title in stock in undamaged condition, we will offer it to you at its regular price. We do not accept backorders or reservation requests for items in damaged condition. top Preorders Many items which are in production, but which have not yet been shipped by the manufacturer may be Preordered. Availability Date Manufacturers usually announce the date--or the approximate date--which they expect a new game to be completed and shipped. Sometimes this date may change for reasons beyond our control, such as a change in the manufacturer's print schedule. We'll do our best to get new games just as soon as they are available. Pricing Pricing of items on Preorder status is subject to change. The Preorder prices quoted on our web site are based on initial information provided by the manufacturer; but sometimes during production of an item, the manufacturer alters their pricing for the item, which affects the price at which we are able to sell the item. For this reason, the prices quoted on our web site for Preorder items are estimated prices. As with any such item, we will confirm your order and the price of the item before shipping. top Backorders While we attempt to stock as many different items as possible in sufficient quantities to anticipate the demand of all our customers, we occasionally run out of stock of an item. This may be due to demand which temporarily exceeds our expectations, or it may be that the manufacturer has run out of stock of an item in between print runs. If we expect the item to be available for us to reorder, we will place the item on Backorder status. Availability Date We usually have an expected date of restock for Backorder items. If the item is readily available from the manufacturer or from our distributors, we can generally predict the arrival date of a new shipment and will post that date to our web site. If the item is in between print runs, we are informed by the manufacturer of the expected availability date--but this date is subject to change, as sometimes manufacturers' printing schedules change without notice, an event which is beyond our control. Pricing Pricing of items on Backorder status is subject to change. Sometimes the manufacturer of an item has changed the price of an item since our last order of that item, which affects the price at which we are able to sell the item. Items which we import are also subject to changing overseas shipping expenses and the constantly fluctuating currency exchange rate. For these reasons, the prices quoted on our web site for Backorder items are estimated prices. As with any such item, we will confirm your order and the price of the item before shipping. top Special Orders Many items in our catalog are listed as "Special Order" items are items which we don't normally stock, and which may or may not be available; pricing is guaranteed but availability of these items is not guaranteed. We won't bill you for any such items until we have the item in stock and ready to ship, at which time we will contact you via the email address you provide to confirm your order and the price of the item. Pricing and Availability Pricing and availability of special-order items can be very unpredictable for many reasons: Sometimes we are able to get an uncommon item with little or no difficulty when a customer requests it; we can then quote on our web site with what delay and at what price this item is likely to be available to future customers. However, our suppliers' stock of many such items often changes without notice, and we therefore have no way to know in advance when the availability or price of these items changes. The complexities and transit times involved with acquiring items from overseas increases the unpredictability of imported items. For these reasons, we provide the estimated price and lead time required for acquiring special-order items only as a rough guide. Condition Sometimes a special-order item which we were at one time able to get in new condition becomes unavailable without notice from our suppliers. In many cases, we may still be able to get the item in used condition. Of course, any such items must still meet our standards of quality and are guaranteed for completeness. As with any special order item, we will confirm your order and the price of the item before shipping. top Search Requests Items listed in our catalog as "Search Request" items are not currently in stock, and are, as far as we know, generally unavailable. We are sometimes able to acquire single copies of such items, but due to their extremely limited availability, can offer no guarantees of price or the time required to locate a copy. We are happy to accept your requests for these items--when you request a rare or out of print game, we will add your name to our search database; if we are able to locate that item in the future, we will contact those customers on our waiting list on a first come, first served basis. For some items, we may require a deposit before purchasing the game. Many older titles are no longer in print, and are therefore no longer available from their original manufacturers or through our distributors. top Newsletter Mailing List Policies Our policy is to run a friendly list. This means: You may subscribe or unsubscribe any time you like, but may not subscribe or unsubscribe others. By subscribing, only the Wargames Club Online Shop newsletter, published about 12 times per year, will be mailed to you. No other mailings will be sent via this mailing list. The only way to be added to the list is to add yourself or to ask Wargames Club Online Shop to add you--placing an order with Wargames Club Online Shop will not automatically add you to the list. Neither your name nor email address will ever be given or sold to any other party for any reason. top Payment Information We accept most credit cards, PPS, checks or money orders in Hong Kong dollars as payment for game orders. Online Credit Card Payment Shop online with the ease of your credit card--every online credit card purchase you make at Wargames Club Online Shop is assuring you that your personal information cannot be read while it is transmitted to us and that it will remain secure and private. Wargames Club Online Shop accepts Visa, MasterCard, Switch, American Express, JCB, Diners, Laser, Electron, PPS and many more. Other Payment Methods Paying by check or money order You may send us a check or money order in HK dollars for the amount of your order. Please note that currently we are only able to accept check or money orders denominated in HK dollars. Send your check or money order to: Wargames Club Inc. Ltd. 8/A Hua Chiao Comm. Centre, 678 Nathan Road , Mongkok, Hong Kong   Using Cash You can directly go to our Wargames Club Games Centre and pay the cash to our staffs and pick up the games immediately (or pay deposits for special order and backorders.). Wargames Club Games Centre 8/B Hua Chiao Comm. Centre, 678 Nathan Road , Mongkok, Hong Kong Tel: (852)2397 6568 top Returns Policy The legal title of the good passes to the owner once the good is shipped. The product is Non-refundable under any circumstances (including shipping problem) unless the good is faulty (the returning cost is not included).To request authorization for a return, please send an e-mail to Customer Service using our contact form, telling us what you'd like to return/exchange, and including your first and last name and original order number. You will be provided a Returned Merchandise Authorization number (RMA). You must have this return authorization number for your return to be processed. We will accept a return for any item in its original condition within 7 days of your receipt of the order. We can refund shipping costs only if the return is a result of our error. When we receive a return, we can issue you a refund of the purchase price in the form of Wargames Club Online Shop credit, which may be applied toward an exchange or a future purchase. When sending an item back, please include: the packing slip (or a legible copy); the reason for your return; your return authorization number (RMA) Please use cushioning packing material in a sturdy carton so that the contents will be protected from damage. For your protection, please use registered Insured Parcel Post for your shipment. Send it to: Wargames Club Inc. Ltd. 8/A Hua Chiao Comm. Centre, 678 Nathan Road , Mongkok, Hong Kong We will notify you via email of your refund once we have received and processed the returned item. top   Trademark and Copyright Disclaimer Trademarked company and game names appear throughout this web site. Rather than list the company names and entities that own the marks and/or insert a trademark symbol with each mention of each name, Wargames Club Online Shop states that the use of these names is for editorial purposes only and to the benefit of the trademark owner with no intention of infringing upon their mark. In addition, Wargames Club Online Shop states that it has no copyright claim over the companies' materials and such materials are used for marketing purposes only. Users of this web site should contact the trademark or copyright owner directly to obtain additional information regarding trademark and copyright issues.   top